Customer guidance for seniors

Everyone over the age of 75 receiving care allowance by Kela is entitled to an assessment of the need for social services. The assessment can be requested by the customer or a family member, a public official or other person. Assessing the need for services requires the customer's consent.

A customer instructor will assess the need for services extensively together with the customer and his/her family members. The customer instructor will assist with the services and make the necessary decisions regarding municipal services for seniors.

The customer instructor has authority over home care, home care support services (meal, shopping and security services), daytime activities, transport services for those over 65 years of age as well as family care support and assisted service housing. The services are produced in-house, as purchased services and with service vouchers.

Customer guidance unit Siiri

tel. +358 (0)3 818 5555
on weekdays from 9.00 am to 3.00 pm
Vapaudenkatu 23 B (corner of Vapaudenkatu and Saimaankatu)