- The recycling rate last year was 43%, including waste flows from different parties engaged in domestic waste management in the area (including paper and cardboard), which is slightly more than in the previous year, says Tuula Honkanen, Managing Director of Päijät-Häme Waste Management Ltd (PHJ) , which is part of the service consortium of the City of Lahti.
- We have not yet achieved our recycling target, which is 50%. The target is ambitious, but we are determined to achieve it by among other things constantly improving the treatment process of the incoming waste at our new sorting plant, says Honkanen.
For environmental reasons, we want to expand the recycling of waste-derived material for use as a secondary raw material in industry, especially in order to save virgin raw materials.
High customer satisfaction – customers appreciate the Saturday opening hours of waste reception stations
Residents in the Päijät-Häme region are served by seven waste reception stations all over our operating area. By customer demand, the stations are now open for longer and will also open on Saturdays, at least during the April–October summer season. Residents appreciate the Saturday opening hours.
-In 2017, our customers were still very satisfied with the service they had received, and our score in the customer satisfaction survey was 4.35 (on a scale of 1-5). We annually investigate customer satisfaction with surveys conducted at waste reception stations, for example, says Honkanen.
The number of customers using waste reception stations has been increasing steadily. Approximately 160,000 customers used our waste reception stations in 2017, more than a half of them the Pilleri waste reception station in Lahti.
It is possible to sort waste by as many as 34 types in the waste reception stations. A new waste type introduced in 2017 was sanitary porcelain, which can be utilised as a raw material in the manufacture of bricks.
PHJ's most important service point is the modern, versatile Kujala Waste Treatment Centre in Lahti. The municipal waste recovery rate in PHJ's area of operation is more than 95%, which is among the highest in Finland and the whole of Europe.
Päijät-Häme Waste Management Ltd
Managing Director Tuula Honkanen, tel. +358 500 714 686