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Suspected food poisoning and complaints

Do not hesitate to contact the environmental health department if you suspect you have contracted an illness from food or household water.

Suspected food poisoning

Food poisoning refers to an infection or a poisoning from food or household water. Food poisoning can be caused by harmful microbes or foreign substances in the food, for example.

The risk of food poisoning can be reduced by preparing and storing food properly and following hygienic practices. You should always follow the cooking and storage instructions provided in food package labels.

The most common symptoms of food poisoning are nausea, vomiting, stomach pains, diarrhoea and fever.

If you suspect food poisoning, contact the following immediately:

  • The company whose product you believe to be the source
  • The environmental health on-call service tel. +358 (0)3 733 4588 or or, outside the on-call hours, one of the health inspectors directly
  • The reception office of infectious diseases of the City Hospital (especially those with severe and long-term symptoms). The reception office will provide you with a laboratory referral for leaving a sample. Contact information of the Päijät-Häme Joint Authority for Health and Wellbeing reception office of infectious diseases: Harjukatu 48, 2nd floor (Masto wing), tel. +358 (0)3 818 4570 (Mon–Thu 9 am–2 pm, Fri 9–11 am)

Customer feedback and complaints

If you want to give feedback on food you have purchased or suspect deficiencies in food handling or storage conditions, first contact the seller or manufacturer of the food and, if necessary, the City of Lahti environmental health on-call service, tel. +358 (0)3 733 4588 or