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Suspected food poisoning and complaints

Do not hesitate to contact environmental health if you suspect you have contracted an illness from food or household water.

Food poisoning refers to an infection or a poisoning from food or household water. Food poisoning can be caused by viruses, bacteria, parasites or toxic substances in the food, for example.

You can decrease the risk of food poisoning at home by cooking and storing foodstuffs properly. You should always follow the cooking and storage instructions provided in food package labels.


The most common symptoms of food poisoning are nausea, vomiting, stomach pains, diarrhoea and fever. The symptoms usually start within the first 24 hours after the exposure, but in some cases can come up days or up to two weeks after the moment of infection.

If you suspect food poisoning, contact the following immediately:

  • The company whose product you believe to be the source. The company must keep the suspected foodstuffs in a freezer for possible laboratory tests.
  • The environmental health on-call number or, outside the on-call hours, one of the health inspectors directly.
  • The reception office of infectious diseases of the Paavola Health Centre (especially those with severe and long-term symptoms). The reception office will provide you with a laboratory referral for leaving a sample.

​Regional division of food monitoring and contact information

Contact information:

  • Environmental health on-call number, on weekdays from 9.00 am to 11.30 am, tel. +358 (0)3 733 4577,

Personnel e-mail addresses are in the format of

  • Paavola Health Centre reception office of infectious diseases, tel. +358 (0)3 818 4570.